Policies

Returns/Exchanges

We offer returns or exchanges on products that are unused and undamaged made within 30 days of your orders arrival at its destination. Card sets must be returned in full. Refunds will be issued after the return has been received in Ooltewah, TN. Shipping charges are never eligible for refund. If you would like to initiate a return, please email hello@readkaleidoscope.com with your order number.

Turnaround/Processing Time

Due to our shop being small and family-run, our typical turn-around time is up to 2-3 business days. We ship multiple times a week so your order should be processed prior to that time, but it is not guaranteed.

Combining/Editing Orders

We are not able to combine orders at this time. Once an order has been placed, we cannot add or subtract items. If you want any additional items not included in your original order, please place a new order. If you need to cancel your order, please email us at hello@readkaleidoscope.com. Due to our quick turn around time on most orders, there is always a chance your order will be queued for shipping before you email us; if this is the case, we will not be able to cancel your order. 

After Placing Your Order

You will receive an order confirmation after placing your order, given you've provided us with an accurate email address. Once your order is processed, a shipping label will be created and an email will be sent to the email address that you provided during checkout. This email will contain a tracking number and additional shipping information. Please allow approximately 24 hours for tracking information to become available. Please note: none of our shipping times are guaranteed.

Returned Packages

If your package is returned due to an incorrect address, you will receive a refund of the subtotal of your order.  To reship, you will need to purchase the product again with additional postage.

Lost or Delayed Packages

Please note: once your items have been handed over to a postal carrier, they are no longer the responsibility of Kaleidoscope. Though we’re always sad when packages go missing, we cannot be responsible for them. We are not able to replace lost or stolen packages. If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call UPS at the number on their website. You will need to provide them with your tracking number and the date it was shipped. Please note that First Class and Media Mail does NOT come with insurance. Kaleidoscope will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address.

International Shipping

Please note that international orders may take up to a month to arrive and may be subject to additional restrictions or duties, which vary by country and the contents of your order. If you are placing an order from outside the United States, it is your responsibility to understand your country’s restrictions, duties and any special requirements in order to receive imported goods. Kaleidoscope has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties or taxes that may be imposed by your country’s customs office or other government agencies. Packages returned to Kaleidoscope due to a failure or refusal to pay the duties or taxes are ineligible for a refund of shipping fees and will be subject to a 20% restocking fee.

PRIVACY POLICY

Kaleidoscope respects the privacy of its users (“user” or “you”) that use our website located at www.readkaleidoscope.com, including other media forms, media channels, mobile website or mobile application related or connected thereto (collectively, the “Website”). The following Company privacy policy (“Privacy Policy”) is designed to inform you, as a user of the Website, about the types of information that Company may gather about or collect from you in connection with your use of the Website. It also is intended to explain the conditions under which Company uses and discloses that information, and your rights in relation to that information. 

The Website is hosted in the United States of America and is subject to U.S. state and federal law. If you are accessing our Website from other jurisdictions, please be advised that you are transferring your personal information to us in the United States, and by using our Website, you consent to that transfer and use of your personal information in accordance with this Privacy Policy. You also agree to abide by the applicable laws of applicable states and U.S. federal law concerning your use of the Website and your agreements with us. Any persons accessing our Website from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure, different from those of the jurisdictions mentioned above may only use the Website in a manner lawful in their jurisdiction. If your use of the Website would be unlawful in your jurisdiction, please do not use the Website.

BY USING OR ACCESSING THE WEBSITE, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

Information We Collect and Receive

Kaleidoscope collects and retains information about you and your device when you visit or give us information through Kaleidoscope.

Non-Personally Identifiable Information

When your computer or mobile device contacts our web servers, we collect usage information about how our visitors use and navigate the Kaleidoscope website. An anonymous profile is established based on your visit and information such as the frequency and length of your visit, browser type, referrer data identifying the web page visited prior or other method used to enter the site and subsequent to visiting our website and mobile applications.

· Location Information We track location information based on IP address.

· Device Information We record information about the device you use to access our services. Device information may include the type of device you use, the unique identifier of the device, or the network provider that you use.

Personally Identifiable Information

Personally identifiable information is data that can identify and individual, such as a name or an email address. It refers to information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. We collect this kind of information from you to facilitate transactions that require knowing who the individual is.

Examples of times when we use personally identifiable information

There are a few areas on our web sites that can require personally identifiable information. An email address is required to subscribe to our email list or to create an account within the Tiny Theologians account for checkout. 

Using the My Account Login 

When you register for an account called “my account” on our websites, we collect personal information such as name, phone number, university and mailing address. This is the main login for our web sites.

Some services on our web sites require having a my account login to use:

· Purchasing online resources

· Commenting in the community

· Choosing email subscription options

 Use of Cookies and Web Beacons

Our Services use online technologies such as cookies and web beacons. These technologies are use in a variety of ways.

Cookies

Cookies are text files that are placed in your device’s browser and are used to help recognize your browser across different web pages, websites, and browsing sessions. Cookies are stored on your device. We may use cookies together with other information to enhance and personalize your experience on our Services (or elsewhere online), including:

· to authenticate your identity when you use our services

· to remember your preferences and registration information

·  to measure and research the effectiveness of our services, advertisements, and communications

· to customize the content and advertisements provided to you through our services.

 Web Beacons

Web beacons are small pieces of code placed on web pages, videos, and in emails that can communicate information about your browser to our reporting tools. Beacons can be used, among other things, to count views of a web page or read an email.

How We Use Your Information

The information we collect is used to improve your Kaleidoscope web experience. Visitors are provided services tailored especially for them, or to inform them about new features or services.

While Kaleidoscope uses third party vendors to communicate with you or analytics reporting, your information, including your email address, will not be sold, shared or disclosed with any third party outside of Kaleidoscope family unless otherwise noted in a specific consent or other entry, or as necessary to provide communications from Kaleidoscope through third party vendors. Kaleidoscope employs strict security measures to safeguard online transactions, and personal information is stored in a secured database and always sent via an encrypted channel.

 Advertising

In some cases, Internet cookies and web beacons may be used to give you useful information through third party vendors and advertisements, including Google and Facebook. At times, you may see an ad from Kaleidiscope on third party websites based on your web visit history to our website through these cookies.

Contact us:

If you have questions about our privacy policy, please contact us.